Our Servicedesk is accessible for both buyers and suppliers. We try being the best in customer satisfaction, service and thinking in terms of solutions.
You can reach the Servicedesk between 08:00 AM and 18:00 PM by telephone. For urgent questions we are happy to help you immediately.
In case of questions with a lower priority you can also reach us by e-mail; we will answer your question(s) within 4 office hours.
"Negometrix employees are always result oriented, they are service minded, reliable and offer great help in emergencies." - UAS Leiden
Who am I talking to?
The Servicedesk is staffed by the whole Negometrix team. You could talk to anyone on the team: from a junior to a manager. This allows us to stay "in touch" with the software and monitor closely which subjects are important to our users; whether they are buyers or suppliers.
We all possess:
- thorough knowledge of procurement (processes)
- a NEVI 1 certificate
- relevant bachelor degree.
Each Servicedesk call is registered in our CRM system and all e-mails are stored. After each Servicedesk-call we register the name and organization of the caller as well as the subject of the question and the answer we have given.
With this workflow we safeguard our support quality and monitor which functionalities are responsible for the most questions. Based on this information, we can fix problems, issues and bugs and continue to build and improve our platform.